Account and subscription
Check a payment or fix a payment problem
Find a payment, check whether it succeeded, and get help if needed.
Before you start
Open Settings and find Payment History.
Steps
- Find the payment using its date, plan, period, and amount.
- Check whether it is pending, paid, failed, expired, or canceled.
- If you need to retry an unsuccessful payment, return to Settings to start again.
- To request a refund, open the refund policy and follow its contact instructions.
Check the result
Check that the payment is marked as paid before treating it as confirmed.
If something goes wrong
Keep the payment details when contacting support. Refund requests are reviewed under the refund policy; sending a request does not automatically issue a refund.