Fix a problem
Find a missing activation email
Check your email address and request a new activation message.
Before you start
Check which email address your instructor or institution used for the invitation.
Steps
- Check your inbox and spam or junk folder.
- For a student account, ask your instructor to check your email address and resend the invitation.
- For an instructor account, resend the verification email from the dashboard.
- Open the latest email and follow the link to activate your account or verify your email address.
Check the result
Check that you can activate the account or verify the address using the new email.
If something goes wrong
If the email still does not arrive, contact support with the email address and the approximate time you requested it. Do not share your password or activation link.