Fix a problem
Help a student who cannot scan a code
Check the student’s app and account, then record attendance manually if needed.
Before you start
Keep the attendance session open while checking the problem.
Steps
- Check that the student has activated their account and signed in to Univo Student. Ask them to allow camera access.
- Check that you are displaying the code for the class in progress and that the student appears in its list.
- If scanning still fails, confirm the student’s presence and mark them manually during the final check.
Check the result
Check that the student’s attendance has been recorded, either by scanning or by your manual check.
If something goes wrong
If the scan already succeeded, do not add another entry. If the session has finished, ask the student to contact their instructor; an old code will not record attendance.